The Battle of Midway - A Naval Analysis Research Paper

The Battle of halfway - A Naval Analysis - Research Paper ExampleIn essence, this combat was at Midway atoll which was a mid-pacific maritime base because of the high water tower visible in the area. In the past, Japan portrayed prowess over the US dark blue hence making them strike any where that they chose to with tabu seeking consent from the US navy. However, The Battle of Midway created an equal platter for the two naval entities to take deemed unsavoriness on one another. With these shallow facts presented, this essay will investigate the Battle of Midway and the significance it had on the historic past of the United States. Background info Primarily, Japan had strong convictions about eliminating US control over the greater peace-loving region as a way of allowing themselves to create a bigger Asian sphere for prosperity. For them, taking war to the Americans meant that Japan had demoralized them through defeat as a way of gaining upper recognition in the Pacific war. As part of their plan, Japan mean to lure US aircraft fleets into a trap that would allow them to be occupants of Midway on US soil. This action draw influence from the Doolittle Raid that made Japan cautious that facilitated the expansion of their perimeter defense area. However, the operation failed miserably because the US navy broke Japanese naval codes that provided information on the time and reparation of their deliberated attack 1. In essence, Japan intended to use Midway as a potential combat location that would have furthered attacks n Islands like Fiji and Samoa. In this regard, the forewarning enabled assisted the US in their setting up of a successful ambush of four out of six aircraft carriers as a vengeance plot for their own carriers attacked by Japan. Japanese battle plan As history would present it, the attack commissioning was under the able leadership of Admiral Yamamoto Isoroku that focused on winning the US over as they had done to Malaya, Phillipines, and In donesia. However, there resulted internal wrangles between the imperial Army and the Navy that led to delayed plans for the attack. In due time, the conflict achieved solutions as Yamamoto threatened to resign citing no cooperation from their counterparts. Finally, the two war agencies adopted his hatched plan to the latter. Essentially, Yamamoto was for the idea of destroying US aircraft forces as the country served as the primary hurdle to conquering the pacific. Moreover, the heightening of this concern drew influence from the Doolittle Raid of April 18, 1942 where US targets bombed Japanese cities. From this attack, the Japanese viewed American carriers as merciless threats as they were able to penetrate their territory with ease that tormented the Japanese psychologically. In his attack plan, Yamamoto intended to knock down defenses that existed in Midway and then establish a Japanese owned airbase there. The plan included an assault attack led by Deputy Admiral Nagumo Chuich i and his aircraft carrier from the North West. This would have weakened the forces of defense in Midway to facilitate a strike on US warships. close in the battle aircraft line would be a battleship with Admiral Yamamoto on-board who was to be the heavy Ferrier of gun powder essential for the war. Additionally, vice admiral Kondo Nobutake was to manage from the southwestern and the western side whose role in the battle of Midway was to secure the area

Health Economics Comparison Paper Essay Example | Topics and Well Written Essays - 1500 words

Health Economics Comparison Paper - Essay ExampleBritish health c atomic number 18 is categorized into intravenous feeding sections that is the Central Government, the National Health Service (NHS), Local Government and finally, Independent sector (Baggott, 1994). The chain of command flows from the Central Government through the Health section to the NHS authorities. This flow continues down to the Local Government level where the Department of Health is seen to play a highly active role in the workings of the local authorities in terms of health matters, which includes provision of resources to the local authorities.The system is different In the U.S. Here, the system is more liberal, and the governments role is more supervisory. WWII had deprived the country of funds thus a system that encouraged private companies to play the major role in this industry was evolved (Niles, 2010). There were, til now some attempts made to protect the welf ar of the vulnerable members of the so ciety such as the elderly as well as orphans through the passing of the kind Security Act of 1935 as well as the formation of Medicaid and Medicare in 1965. Further improvements include the Childrens Health Insurance Program of 1997 which was further modify in 2010.On March 23, 2010, Obama signed the equity of the Patient Protection an Affordable Care Act which was aimed at providing healthcare coverage to all Americans. However, the law received a lot of opposition from different quarters especially the opposing Republican Party, as shown in the current summer campaigns where his challenger Mitt Romney is against it. The Obama camp has gotten a further boost when the countrys Supreme Court upheld this policy whose opponents termed as too expensive for the country to maintain. This has meant that for now all Americans are covered though this may change should the Republicans come into power. Though this has not yet started being felt all over the country, it means that even mino rities are going

,Eyes on the Prize, Aint Scared of Your Jails (1960-1961) Movie Review

,Eyes on the Prize, Aint Scared of Your Jails (1960-1961) - Movie Review ExampleIn Alabama, the laws spelt that no white nurse was allowed to consecrate in public or private hospitals where African Americans were admitted (Delgado 93). Additionally, the bus and train conductors were allowed to direct each passenger to the section designated for his or her race. In Florida, all marriages amidst a Negro and a white person were forever prohibited (Delgado 93).Federalism is a means of structuring a nation in a way that devil or more levels of goernment have formal power over the same people and area (Delgado 56). For instance, the U.S. Constitution gives the federal government power over issues of national concern while state governments have jurisdiction over issues of domestic concern (Delgado 56). Civil right movement is often perceived as a struggle for federalism since it is responsible for the creation of most controversial issues between the Northern and Southern States. The g enteel right movement made the Northerners desegregates and creates a hindquarters from which to attack Jim Crow laws at a period when the Southerners advocated for national legislation against segregation laws (Delgado 58). Civil right movements also advocated for the supremacy clause, which includes three items the Constitution, laws of the national government, and treaties (Delgado 62). Members of civil right movement believed that the 10th Amendment implied that the national government only had authority over powers specifically assigned by the Constitution (Delgado 62).Civil rights are rights defend and granted by government for its people with the purpose of ensuring fairness, and preventing discrimination in relation to certain attribute of its people (Delgado 130). On contrary, civil liberties are underlying rights that are primarily meant for all people in a given country by the constitution or other document of that nation, and are exercised upon citizens without just specificity like freedom of religion or speech, in the U.S. (Delgado 131). Those people who are

Comparison of Free Market Economy and Mixed Economy Systems Essay

Comparison of Free Market Economy and Mixed Economy Systems - Essay exerciseThis can ensure that qualified medical care practitioners and welfare personnel receive prior training before employment. This ensures that the low earning bracket can glide path a minimal, equal level of up-to-standard medical care and treatment just like the high-income society members (Anderton, 2008). However, some officials may embezzle government funds man taking advantage of the welfare program. Medical practitioners may see an investment in their course of private practice. Some individuals may want a high level of medical care than is available from the governing body and may lack at large(p)dom to choose. In some industries, the corporate sector experiences additiond commandment resulting to decreased corporate greed. An adverse instance would be the Enron case that caused numerous workers to leave without proper privacy packages. This corporation, which the government controls, would contro l this greed, thus shielding the rights of commonwealth (Anderton, 2008). The modes of retirement in an entity that operates in a free grocery store would yield promising returns for employee investments.. A corrupt administration can cut down retirement benefits into reserves of few. When entities facilitate contrastes in a fixed thriftiness, individual relationships may favor and push someone ahead when they cannot trace other methods. This holds a downside in business ethics in most mixed economy markets. USA citizens would find this issue debatable. Methods such as guanxi to fortify business initiatives, or business processes can result into bribery or corruption. A free market economy functions via voluntary exchange without control from a capitalist monetary system. A free market economy has numerous benefits to clients and businesses. Most demerits of... This essay is one of the best examples of comparison of the distinctive characteristics of free market economy and mixed economy types of system. In a mixed economy, the privatized businesses and the government share the control of monetary systems. A mixed economy market confers various advantages. In presentation of the thorough advantages, it is pertinent to address every merit with a demerit to acquire a clear perspective of the differences between a free economy market and a mixed economy market. Foremost, the control level that the ruling government holds within a mixed monetary system causes it to hold a boss role in service delivery. The private domain has a responsibility to aid in building infrastructure and offer services. This may elicit an increase in efficiency. Owing to this, a problem would come up if the government refutes to ascertain the type of infrastructure it requires from the private entities. Production may fail to financial support on track with demand and supply of the population and create a surplus, or scarcity of merchandise and services, contributing to loss of profi tsA free market economy functions via voluntary exchange without control from a capitalist monetary system. A free market economy has numerous benefits to clients and businesses. Most demerits of every economy lie within the issues of microeconomics, namely employment, laws, and wages. In current times, unemployment is a rampant factor that causes companies to commute overseas to nations like China.

Business Environment Essay Example for Free

Business Environment EssayIn the light of the fundamental gross and incremental tacks that are forever go onring in the external and internal caper environment of organizations, leaders need to realize their organization raise only survive if they recognize, anticipate, plan and implement comely strategies to accommodate the changes in a timely manner (Toyne Nigh, 1999).Currently the organizations are facing many challenges that complicate global market competition, mergers, managerial restructuring, and acquisition and switching up of the companies, media scrutiny, and increased vexation regulation, desire of employees to participate in ending making process and declining business ethics. Such increasingly and unpredictable changes in the business environment requires that the leaders in business organizations are properly and eer aligned with the new business realities (Jain Tandan, 2006).The changes in the business organization can expire a treat to the business and therefore it requires the leaders to anticipate these changes before they become real. In addition leaders also require redefining the ethical mannikin in enact to come up with a proper in organizations in the global business setting (Toyne Nigh, 1999). If the leaders do not enroll adequate change in ethical and timely manner then the organization are likely to face difficult time and significantly reduces the chances of dogged time survival of the business (Gholipour, 2007).Organizational behavior Change in business environment indicates any act that makes it to be different. The factors that contribute to changes in the business environment include technology people, competition and processing of information and communication. Some of the changes in the business organization may occur suddenly without conscious efforts of leaders. Changes that occur without the efforts of the people are unplanned changes (Jain Tandan, 2006).On the other hand planned changes may be initi ated by the leaders in the organization in order to achieve some objectives ands goals. Both planned and unplanned changes are met with resistance. The resistance can be covert i. e. implicit or overt/explicit. Classification of resistance to change can be classified to organization resistance or individual resistance (Toyne Nigh, 1999). Individual resistance to changes in the business environment can occur since the individuals perceive it to be a threat to their economic conditions, security and habit.On the other hand organization resistance to changes may occur because of meeting inertia, structural inertia, control of resources, expertise, fear of loosing power etc (Gholipour, 2007). To overcome these resistances to changes, the leaders can educate employees, go for negotiation, co-optation, coercion, manipulation and ensure that workers are involved in decision making process. For example the management can use Lewins three step model to manage the planned changes (Jain Ta ndan, 2006).Lewins three step approaches apprise that business organizations can develop permanent changes in the behaviors of the employees by making them unlearn the old working procedures and behaviors (Gholipour, 2007). On the other hand modern organizations move emphases on innovation and how they can learn to cope with the changes in business environment in order to stay ahead of competition (Toyne Nigh, 1999).Sources of innovations may include acquisition of new knowledge that leads to changes of perception and awareness, change of market and industrial structures, demographic changes etc. usiness organizations require to be committed in innovation and change and also change their cultures and structure in order to facilitate continuous learning of the employees. Conclusion The main purpose of change in a constantly changing business environment is to learn to adapt to those changes very quickly and also develop planned strategies to deal with the changes. Organizations ne ed to introduce their own changes considering their size, goals and chance (Toyne Nigh, 1999).

Personal Development Report Essay Example for Free

Personal Development Report EssayThis personal maturation makeup reflects upon my schooling cognizes and outcomes during my first year at Nottingham Trent University. It aims to document the slipway in which I break developed and battlefields for further consideration as pull up s persuades of a continual learning process. The report will be structured around 5 main areas as shown below 1. Placing learning on BABM at bottom the wider context of lifelong learning 2. pickings personal responsibility for life planning 3. Taking personal responsibility for the learning process 4. Valuing the importance of exploitation personal effectiveness 5. Demonstrating an enquiring mind I have also looked at how all this learning at university relates and fits inwardly a wider context of lifelong learning.Conclusions and recommendations for what I am going to do to improve in the months from May 2001 to 2002 are based on the areas I have mentioned in the above. I will do this in the reverberate of a Personal Development Plan victimization the smart objectives as follows ( unique(predicate), Measurable, Achievable, Related to overall life-long goals and set over a clock period). I have made conclusions of the development plans, which have concentrated both on Core Transferable skills and also some softer skills.Introduction 1.My Learning At University Within A Wider Context Of Lifelong Learning 1.1 The concept of lifelong learning The concept of lifelong learning is as relevant now as it has ever been, with the traditional channel for life being replaced by shorter periods of belong for different firms requiring essentially the same skills and qualities in employees. Therefore the ability for these skills to be on the table is in truth important. To develop these skills therefore is extremely important with many employers putting greater emphasis upon these core skills and less emphasis upon specific skills. These skills can be used in many different situa tions and circumstances to allow the employee to perform to the beat out of their ability. The concept of work is continuously changing. An individual not only has some(prenominal) jobs in a life time but whitethorn also have several locomotes.Therefore e real(prenominal)body needs continuous updating of skills and vience by dint ofout their operative life ERT report, 1989 The following skills are widely considered to be Core Transferable Skills Organisational Skills Interpersonal/ Social Skills Analytic and Problem Solving Skills Teamwork Creativity Self pauperism Initiative and Leadership 1.2The learning curve It is these skills that have been particularly important to develop whilst at university and it is the go out of university both academically and socially that has provided the ideal environment for these skills to be developed.The combination of leaving home and adapting to a pass with flying colorsly different environment both educationally and socially ha s meant that the learning curve especially in the first semester was very steep. To live away from home for the first time without any contacts in an unknown city is a life changing experience and forces oneself to adapt and mature quickly after leaving the security of the family home. Being completely responsible for yourself is also a new experience requiring maturity and prior thinking as well as planning to enable yourself to function.The way in which these skills have been developed forms the backbone for lifelong learning, one which employers recognize and sprightlyly seek in graduates.1.3Lifelong learning defined The concept of lifelong learning is complex and is not easily defined resulting in no unilateral definition, that its importance is widely agreed.The Development of human potential through a continuously supportive process which stimulates and empowers individuals to acquire all the friendship, values, skills and understanding they will occupy throughout their lifetime and to apply them with confidence, creativity and enjoyment in all roles, circumstances and environment Longworth, 1996 p22 The need for a learning society to convert and compete is not just urgent, it is a matter of economic life and death. It is a matter of social success or disaster. It is a matter of survival Cann in Bradshaw, 1995 The development of these skills both as part of the BA Business Management Degree and the wider University experience is key to becoming an attractive employee This is particularly so as years two and three of the Degree are in company so the development of these skills and the pace at which these must bedeveloped is crucial. This report will aim to reflect upon my first year experience and where appropriate utilize activities, questionnaires and assignments in an attempt to piss a personal development suss out and action plan for the proceeding 12 months in the form of a personal development plan.2.Taking Personal Responsibility For The Le arning Process The biggest contribution to victorious responsibility for the learning process was the decision to further my learning at university. This decision has allowed myself the opportunity to further my learning both academically and socially in ways that I would be unable to had I not made the decision to attend university. Also the decision to accept my place on the BABM cut was another way in which I have demonstrated my personal responsibility for learning.The raceway is intense for each of the three years, to a greater extent so than much or less undergraduate courses and the decision to accept a place on this course rather than other courses where workload and intensity were less was important. The course aims to enrich individuals with out-of-the-way(prenominal) greater experience both academically and in terms of transferable skills therefore by choosing BABM I feel I have made the vanquish possible choice to continue my learning in the most relevant way pro viding me with higher levels of transferable skills than other graduates may have.2.1 Taking responsibility for myself To be able to take responsibility for the learning process I have had to take responsibility for myself and become more accountable to myself in terms of do myself work harder and setting aside time in which to work. .University work is very different to that I have encountered before in terms of deadlines are a great deal longer, scope for research is much larger, less specific titles to assignments etc etc so being accountable for myself is very important.2.2 Time vigilance Because the work is very different to that see before I have had to manage my time in a much more responsible manner to enable me to fulfill my potential, progress, and attain the best possible marks for myself. Examples of where I have managed my time effectively are physically difficult to produce as the BABM timetable is extremely varied from work calendar week to week so to produce a t imetable where work and free time couldbe planned in advance was very difficult to do. Undoubtedly time management and grades are very much linked and my grades for semester 1 and those received thus far for semester 2 have been rock-steady and I feel this has been partly cod to my good time management skills. My coadjutor assessment feedback included 5 of 6 people stating that I was well organized and three out of 6 stating that I was disciplined. This is included in appendix 1.2.3Taking responsibility for learning The DLBM reach where our topic was interviews are the most unreliable method of selection required ourselves to complete a large amount of research. Our group split into two and four with the latter researching that I was a part of. The grade we received for this was high 70% and showed the level of research the group had done and is typical of myself being keen to take responsibility for learning.Development of interpersonal skills I am a section of The Herefordshi re Golf Club where in 2000 I was captain. In this role I was required to talk to people of different ages and backgrounds and I feel this role has allowed my interpersonal skills to develop and I have learned a lot from this position as it provides a different scenario from academic studies. This role also developed my lead skills as well as my organizational skills.3.Value The Importance Of Developing Personal Effectiveness As part of the Developing Learning for Business and Management staff the group completed two sittings on personal effectiveness including emphaticness and effective communication/ active sense of hearing These sessions have allowed my awareness to the importance of aggressiveness and communication skills to be greatly improved and have highlighted ways in which I can improve on these skills. My level of skills prior to the sessions was of a good level and I believe I have the basic fundamentals to allow myself to develop communication and self-assertivenes s naturally. However my increased awareness brought active by the sessions has allowed myself to take a more proactive approach to developing personal effectiveness.3.1Demonstrated active listening/ effective communication An example of where I have demonstrated both active listening/effective communication whilstbeing assertive was in a role-play with Vanessa Knowles DLBM lecturer as part of a tutorial session. Vanessa played the part of the under performing employee and I played the part of the employer. Vanessa used several different behaviour characteristics in attempt to alter my judgings and decisions. I feel that I learnt a lot by this, the importance of clear communication and active listening whilst not let some-ones behaviour alter my decisions.3.2Development of self confidence The session also increased my confidence especially as the role-play was conducted in front of an audience and made me more willing to be assertive rather than passive which is a tendency I will s ometimes withdraw to. In the peer assessment feedback session this was something people felt was maybe a weakness of myself. Ben Gasson for example said You should be more confident and forceful, often what you have to say is just as valid if not more so than other people, just say what you think sometimes This analysis is very true of myself and to be more assertive I must first become more confident within myself.3.3Development of leadership skills In the Belbin peer assessment it was also said that I was sometimes fearful of conflict. This I agree is true sometimes when maybe I am unsure of all the facts or am not in a position to speak confidently, I sometimes let others dominate me when really their ideas are no better than my own. However I feel that the example as mentioned above (role-play) demonstrated my ability not to be fearful of conflict. I am not a person to cause conflict within a group but at the same time I would not say i am fearful of conflict and can be assertiv e when necessary.One area for development are my leadership skills. Although I feel that I have become much more confident this year and this has enabled me to take a more active or leadership role in certain situations. However I feel that I hitherto have a long way to go to enable myself to be a natural leader and to do so would be a great achievement. To improve this area of personal effectiveness is a definite priority for the next 12 months.My job at Marks Spencers requires me to work on the customer service desk listening to customers complaints and dealing with their problems. This role requires me to have good active listening skills and not be fearful of conflict whilst maintaining good customer service. This shows that my personal effectiveness and assertiveness can when necessary be very prominent.3.4Ability to effectively communicate My ability to effectively communicate has been demonstrated in many ways this year, presentations, debates, meetings, interviews etc. My peer assessment said that my presentation skills are good and I can speak in confidently at a good pace. This was highlighted in the DLBM debate where it was mentioned in the group mark sheet as well as the business simulation feedback sheets.4.Work With Others To Achieve Goals The ability to work with others to achieve goals is another very important transferable skill that employers seek. The Belbin team role questionnaire included in appendix __ and states that predominantly I am a team worker co-coordinator. This opinion is held by both myself and my peer group showing that I view myself and my group views me as a team worker.4.1Working with others in practice My ability to work with others to achieve goals, I believe is one of my biggest strengths. Much of the work on BABM is team orientated as this will be the case when in the work in years 2 and 3. Examples of this have included the business simulation staff where I feel I made a good contribution to the team. Other example s have included the DLBM debate, the organizational behaviour presentation as well as the smaller group assignments we have be set.4.2My role within groups The experience I have gained working in groups this year has developed many of my skills far more than a normal undergraduate course may have done. My skill within groups is one of analysis and reflection of what others have said and making rational and coherent arguments from debate. This ability has proved to be very useful this year however I feel than within group work I need to take a more pro active rolestimulating debate and discussion. As was stated in my peer assessment feedback I sometimes need to relax, say what I think, and be more confident and this is an area I need to work on in the next 12 months4.3Teamwork outside the classroom During 2000 I have played golf game for The Herefordshire Golf Club where much of the competition is in team format. Very different to university teamwork where communication is key, playi ng golf requires analysis of the situation and choosing the best course of action in a short time consulting your partner to achieve the best possible result. Again I feel I have learnt a lot from this sporting experience as often I am under pressure to make team decisions quickly at university and although in an entirely different situation the process is the same.5.Demonstrate An Enquiring Mind An enquiring mind and to be interested in your work is essential to being successful, without this I feel would result in lack of motivation and a significant reduction in output. My educational background shows how my enquiring mind is diverse and heavily influenced the A level subjects I chose. I tried to choose subjects I was genuinely interested in and felt that I would be most motivated to work hard on. This at the time didnt include business studies but my work experience at Marks Spencers has led me to become interested in business. I wanted to know why decisions were taken at head office, what influenced them and how they took those decisions. My father works in business and as I have always been interested in his work and contract it interesting.5.1Examples of enquiring mind At university it is particularly important to have an enquiring mind as many of the subjects are only covered very briefly in the echt lectures therefore requiring me to be interested in them and to have an enquiring mind to allow myself to get a good knowledge of each subject. This is very different to A levels and I feel that I have improved greatly in this area since attending University. However I also feel that I still have a lot of room for improvement particularly in subjects that I find difficult and those that are maybe less interesting to myself. I should try to complete all the recommended reading rather than completing only that which I find interesting.I found the organizational behaviour module to be particularly interesting and read a lot of the textbook despite the fact that the essay I had to write was only a small isotropy of the book. For the DLBM debate I was part of the research team as I enjoy finding information that can be used to form an argument.I enjoy reading national papers and try to do so as often as I can as I am interested in the wider scope of global business. My enquiring mind sometimes get the better of me and I find myself reading about completely irrelevant topics to that I am meant to be studying for and wasting time but I believe this reflects my enquiring mind For the information systems/ information technology module we could either build a website of produce a leaflet. Despite the fact I had never produced a website before I chose to do this as I enjoy using computers and felt that although this would be more difficult it would be more beneficial to myself in the long run.6.Take a Personal Responsibility For Career Planning Taking responsibility for move planning is very important, and the BABM course demands that stud ents do this much earlier than other students on other undergraduate schemes. Because of this career planning is very important specifically with regards to years two and three of the course to enable me to make the maximum of my interview and company opportunities. The first step in career planning for myself was my work experience at Marks Spencers that motivated me to choose the BABM course. Choosing to be on the BABM course itself also was of great importance to my future career with the uniqueness of the course enabling me to gain more experience earlier.6.1Interview skills development Whilst on the BABM course I have had to take responsibility for my future career and have demonstrated this in a number of ways. Firstly interview technique was important to develop and the practice interview as part of the DLBM module gave good feedback as to my style and competencies. The feedback I got (see appendix 3) was generally good with areas to improve on including becoming more focuse d upon the process I went through when giving examples rather than the example itself. Also I tended to undersell myself when given the chance to impress but apartfrom this the feedback was generally good 6.2C.V and application form enhancement My C.V and application form was also another area that required me to take personal responsibility.I read articles on the Internet and books from the library on how to write a C.V as well as attending lectures on C.Vs. I got feedback from my dad who takes part in selection processes as part of his job as well as Vanessa Knowles the DLBM lecturer. The feedback I got was very good highlighting areas that needed to be improved 6.3Increasing personal awareness of placements For the pre selection week I researched each company individually, sent off for their annual reports, looked at their web sites and read the national press to gain any knowledge I could before I attended the sessions. This gave me an insight not only into the companies that I was researching but also the industries they operated in. It also allowed me to view the types of placements offered to students such as myself and has increased my knowledge of the type of placement I am looking to secure.7.Conclusions I feel that in the last 12 months I had developed tremendously as a person and feel that I have become much more confident, outgoing and assertive. My transferable skill base has improved greatly due to my experience on BABM and at university generally. I feel that my value as a person to an organization has increased greatly and I feel confident that the skills I have learnt this year will continue to be used long into the future not only just during the period in company. However I realize that my skills can and will be improved enormously by the experience I will gain whilst in company and that lifelong learning is a valid and very important concept.My personal development plan outlines areas I intend to improve over the next two years and contain s ways in which I intend to monitor evaluate and measure myself and my development. I have tried as far as possible to make my targets Specific Measurable Achievable Relevant and Timescaleable to enable myself to develop myself in the most effective manner. The personal development plan will allow myself to continually round off my progress and will hopefully prove a useful tool in the next two years whilst on the BABM course

Conflict and Communication Skills Reflection

Conflict and Communication Skills ReflectionWong Yuen Han AlisonIntroductionHong Kong is known as a shopping paradise. Service like this just isnt good enough in todays standard, this is a popular slang said by Andy Lau used to describe poor service in Hong Kong. Conflict occurs may lead to poor service quality. Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scare rewards and interference from the other parties in achieving their goals. (Ronald B. Adler 2006 George Rodman 2006) Following is an interpersonal negate happened recently on me in a cupcake shop. I allow for analysis what are the possible subjects of the infringe and a reflection on my communication skills.EpisodeI held a Christmas ships comp each at home last year. One week before the Christmas Party was Saturday, I ordered 5 dozens of cupcakes from Natural Chiffon which located in Mong Kok. It call for me paying full wages and damage deposit for rentin g confection trays. Please remember to bring along with this admit with you provide confection trays. Otherwise, we will not hang damage deposit to you. sales representative reminded me after I paid all the payments and received the receipt. in that respect were a crowd of people time lag for buying cupcakes, I left quickly.On the party day, Natural Chiffon sent cupcakes and dessert trays to my home, everyone enjoyed and pleased with those cupcakes. later the party, I wrapped up all the dessert trays and readied to return back to Natural Chiffon. I was not free the day after the party. Therefore, I decided to return the trays two days after the party. dickens days after the party, I returned the dessert trays and the salesperson said, Sorry, you are late for one day and you will be fined for $50. I was shocked. I tried flavor for any regulations posted in Natural Chiffon entirely there was not any notice posted. There was not any big wordings stated on the receipt that de ssert trays should be returned within one day. Perhaps I did not recognize, they wrote the statement in small. However, the salesperson did not remind me that I should return the trays within one day when I was ordering or when they sent the cupcakes and dessert trays to my home. Please ask your boss to advert into this case. I requested. If you have any questions, please seize us through e-mail. According to our company regulation, I should collect $50 for the overdue. said salesperson while she was serving next customer. There were gobs of people waiting for and I did not want to argue with him. Therefore, I paid that $50 and left the shop.Possible causesThere are in the main four possible causes that caused the conflict emerged.Communication Models and Conflict StyleWhen I was making payment, the communication model between salesperson and I was in linear. After the salesperson reminded me to bring back the receipt in order to redeem back damage deposit, I left quickly. Sales person was the speaker and I was a listener only. There was not any interaction between us as there was a crowd of people.On the day when I returned dessert trays, our communication model had been changed to transactional model. Salesperson required me to make the overdue payment and I asked their boss to look into this case. Both of us were striving for our own interest. We were benignant in the sending and receiving of messages simultaneously. (Barnlund, D.C. 2008) Our conflict did not solve perfectly though our communication was in transactional model. However, we solved our problem by accommodating that is I am not okay, you are okay. Accommodators deal with conflict by giving in, putting the others needs ahead of their own. Self-sufficiency is low. (Ronald B. Adler 2006 George Rodman 2006) At that time, there were lots of people waiting for buying cupcakes. I did not want to argue with the salesperson and try to maintain harmony and peace. Therefore, I made the overdue payment and left the shop.Our communication model changed from linear to transactional. Although we are at stage of transactional model, we solved our problem by accommodating instead of compromising as the salesperson declined my request.Verbal CommunicationVerbal communication can express abstract or concrete message in an easier manner. However, if we misinterpret the message, conflict will be caused. Allness thinking is the tendency to decide we know everything about something or someone based on limited interactions or perceptions. (Nicole Allaire 2009) The salesperson reminded me to bring along with the receipt and the damage deposit would be returned. There were lots of people at that moment, may be the salesperson was under pressure and forgot to remind me I should return the trays one day after the party. Therefore, I applied allness thinking that I could return the trays and collect the damage deposit at any time as long as I brought along with the receipt. The salesperson did no t give enough information and I did not ask for further information, conflict emerged. sign-language(a) communication message meaning are in peopleNonverbal communication is communication with gestures instead of words. Nonverbal communication can reveal your uprightness feeling towards something as it will be emitted without conscious awareness. Sometimes, nonverbal communication may contradict the meaning with verbal communication. When I requested their boss should look into this case, the salesperson was not looking at me and asked me sent an e-mail to their company if I had any questions. Though the salesperson answered me politely, there was no oculus contact. Avoiding eye contact can be decoded as untruthful or not respecting to others. From my point of view, I thought the salesperson was not respecting me as I was unwarranted with their unclear statement. From the salesperson point of view, maybe she was very busy with serving the next customer. His intention was to mini mize the waiting time of other customer but not trying to disrespect me. Therefore, every gesture can be decoded into different meaning if we are standing at different positions with different feelings. ethnic Influence generation and gender stereotypingPeople communicate with others may vary from one culture to another. From the outlook of the salesperson, she is a post 90s student. Nowadays, post 90s are symbolized their laissez faire is very strong. Personal goals are far more important than group goals. The salespersons goal is collect overdue payment from me. She should try to implement customers request or do the follow up later but not just asking me send an e-mail to contact with their company.Gender stereotyping in Hong Kong is quite serious. Women should be elegant and keep silenced when they are in any situations. Therefore, I tried to avoid another conflict or argument with the salesperson. After she refused my request, I made the payment and left the shop. However, k eeping silence or evading form an issue is not an appropriate representation in solving problem.Using wrong communication model, misinterpreting verbal and non-verbal communication, cultural influence and wrong elbow room of solving conflict are the possible cause that the conflict emerged in this case.Self-reflection on communication skillsChange our communication modelIf the communication model between the salesperson and I was initially in transactional model, our conflict may not be occurred. Transactional model required us to be listener and speaker simultaneously. I should not only rely on her admonisher but also ask for further information. If I further asked, Is there any deadline for returning the dessert trays? Usually most of salesperson will replied with a smile, Sorry, I forget to inform you that the trays should be returned the day after we send it to your home. Thank you for reminding me. Then conflict may be avoided.Change our conflict styleFrom my point of view, o ut conflict style is accommodating. From the salesperson point of view, our conflict style is competing. Though win-win situation is the best, there is limited time to seek a win-win outcome. If the salesperson contacts with their boss to look into our conflict or giving , then our conflict style may be changed to compromising. One person is suggesting a firmness of purpose that can meet each other half-way, another person try to fulfill or accept that advice.SourcesBarnlund, D. C. (2008). A transactional model of communication. In. C. D. Mortensen (Eds.),Communication theory(2nd ed., pp47-57). New Brunswick, New tee shirt Transaction.http//12843.educatorpages.com/